Question 1

How do I check my order status?

Accepted Answer

Sign in and visit your account page to see real-time delivery progress for all your orders. Each order shows its current status, the service purchased, and delivery updates.

Question 2

How long does delivery take?

Accepted Answer

Most orders begin within 30 minutes of a confirmed payment. Full delivery time depends on the package size — smaller packages typically complete within a few hours, while larger packages may take up to 72 hours.

Question 3

What is your refund policy?

Accepted Answer

If your order does not deliver as described, open a support ticket within 30 days of purchase. Our team will investigate and arrange a refund or refill where applicable, in line with our cancellation policy.

Question 4

My order hasn't started — what should I do?

Accepted Answer

Orders normally start within 30 minutes of payment confirmation. If your order still shows as pending after 2 hours, sign in and open a support ticket with your order reference number so our team can investigate.

Question 5

Do I need to share my password?

Accepted Answer

Never. FollowerGem only requires your public profile username or channel URL. We never ask for your social media password or any account credentials.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as other methods offered at secure checkout. All payment processing is handled through our PCI-compliant payment partner.